If your home or business has been flooded with water here's some things you can do until help arrives.

• Use fans to circulate the air and assist drying.
• Remove as much water as possible by mopping and blotting.
• Wipe furniture dry.
• Lift draperies off carpet, loop through a non-metal coat hangar, and place hangar on the drapery rod.
• Prop up wet furniture cushions for even drying.
• Remove wet area rugs or other floor coverings.
• Open furniture drawers, closet doors and luggage to enhance drying.
• Move photos, paintings and art objects to a safe, dry location.
• Remove wet fabrics and dry them as soon as possible. Hang furs and leather goods to dry separately at room temperature.
• Remove damp books from shelves and spread out to dry.
• If damage occurs during a cool season, leave heat on; if in summer, use an air conditioner if available.

If your home or business has been flooded with water here's some things you should not do.

• Do not use an ordinary household vacuum to remove water.
• Do not use electrical appliances while on wet carpet or wet floors.
• Do not go into rooms with standing water if the electricity is on.
• Do not lift tacked down carpet without professional help. Lifting the carpet incorrectly could promote shrinkage.
• Do not wait to call for professional help. Damage from the water and bacteria growth can begin within hours.

Our Hurricane Policies
Active hurricane seasons produce trying & difficult times for the homeowner and business-owner alike. Assuredly, we are no more fond of hurricanes than you are! However, in an effort to enable us to efficiently meet your needs this hurricane season, we have set some guidelines for our operations during this time. While some of these items may appear to be restrictive, behaviors observed during prior storms have made these policies imperative to the safety & security of all.

Hurricane Deductibles
Please have your insurance policy with hurricane deductible available at our time of visit. Your entire deductible must be collected for us to respond in an emergency. As this can be a significant amount of money, please review your policy and be aware of these sums. Should your deductible exceed $3500, a deposit of that amount will be acceptable to begin work.

Who's responsible for your bill?
While we will submit all billing information and supporting documentation to your insurance company as a courtesy, ultimately, you are responsible for your bill. Just as any other contractor would, we will require payment upon completion of each job or job phase.

Payment Types Accepted
We accept VISA, MASTERCARD, personal checks, & money orders. We can also provide you with contact information on other lending sources as necessary. PLEASE BE PROACTIVE ABOUT THIS AS TYPICAL DRY TIMES ARE FROM 3-8 DAYS, AND ANY SHORT-TERM FUNDS YOU MAY BORROW WILL REQUIRE A MINIMUM SEVERAL DAYS TO PROCESS. Pre-applications are often a good idea.

Storm Pricing
As you may imagine, working in a storm typically happens outside of a standard business environment. While we try to maintain our standardized pricing for labor and equipment cost, variation is sometimes required in these circumstances. We always endeavor to be as fair as possible to our clients.

Our pricing structure
Like any business, we reserve the right to set our own pricing structure. However, in general we use databases pulled from the insurance industry's leading provider of database pricing, Xactimate.

FAQ's

How soon can you respond?
Our goal is to reach the job site in one hour or less. We're available for service twenty four hours a day seven days a week.

Will it be covered by my insurance?
Most homeowner insurance policies cover water damage restoration jobs.

How much will it cost?
Most callers have homeowners or condo association insurance policies. For homeowners insurance, policy deductibles are typically either $250, $500, or $1000. The out of pocket expense to customers is equal to their deductible or less, our goal is to keep your costs to a minimum without sacrificing the quality or service.

What is involved in the process?
The process is intended to restore the property to a pre-loss condition and consists of an inspection, extraction of water, disinfecting, dry out of wet materials and final clean up.